Potstrike Casino Privacy Policy
This Privacy Policy explains how Potstrike Casino collects, uses, stores, and discloses personal information when you visit our website, register an account, or use our online casino services in Australia. It is written to be clear and practical, while reflecting the operational and security needs of a modern iGaming platform.
Our services are intended for adults only. You must be at least 18 years old to create an account and play, and the minimum deposit is $A20. By using Potstrike Casino, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that is necessary to provide the services you request, operate the platform securely, and meet internal risk and integrity objectives. The types of information collected depend on how you interact with Potstrike Casino.
Information you provide directly
- Account details such as name, date of birth, username, password, and contact information.
- Verification and identity information you submit when completing checks (for example, copies of identification documents and proof of address where requested).
- Payment and transaction-related details needed to process deposits and withdrawals (for example, payment method identifiers and transaction references).
- Communications you send to us, including support requests and any attachments you provide.
- Responsible play information you choose to provide, such as self-exclusion requests or limit settings.
Information collected automatically
- Device and browser information, including device type, operating system, browser version, language, and settings.
- Usage data such as pages viewed, session duration, clicks, referring URLs, and gameplay interactions at a technical level.
- Network and security data such as IP address, approximate location inferred from IP, and login timestamps.
- Cookie and similar technology identifiers as described in the Cookies and Similar Technologies section.
Information from third parties
We may receive limited information from service providers that support account security, payments, fraud detection, and analytics. This may include confirmation that a payment was authorised or risk signals related to suspicious activity. We do not seek to collect more than is reasonably necessary for these purposes.
How We Use Information
Potstrike Casino uses personal information to deliver the services you choose to use and to maintain a secure and reliable platform. We aim to use data in a way that is proportionate to the purpose and appropriate to the context.
- To create and administer your account, including authentication and access management.
- To process deposits, withdrawals, chargebacks, and related transaction operations.
- To verify your age and identity where required for platform integrity and to reduce fraud and misuse.
- To provide customer support and respond to your requests, complaints, or technical issues.
- To monitor gameplay and platform activity for security, fraud prevention, and responsible play controls.
- To improve site performance, user experience, game delivery stability, and content relevance.
- To send service messages such as security alerts, changes to terms, or important operational notifications.
- To personalise certain features, such as remembering preferences and presenting relevant offers where permitted by your marketing choices.
Where we send marketing communications, we aim to provide straightforward options to manage your preferences. Service messages that are essential to account administration are not treated as marketing.
Cookies and Similar Technologies
Cookies and similar technologies help Potstrike Casino operate effectively, remember your preferences, and understand how the site is used. Some cookies are necessary for core functions, while others support analytics and personalisation.
Types of cookies we may use
- Strictly necessary cookies that enable account login, session management, and basic site operation.
- Preference cookies that remember language, display settings, and other choices you make.
- Analytics cookies that help us understand traffic patterns and improve performance.
- Security cookies that support fraud prevention and help protect accounts.
You can control cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly, including login, cashier features, or game loading.
Data Sharing
We share personal information only where it is necessary to operate the service, protect users and the business, or comply with legitimate requests. Potstrike Casino does not sell personal information in the ordinary sense of selling customer lists for unrelated third-party marketing.
Who we may share information with
- Payment service providers and banking partners to process transactions and manage payment risk.
- Game providers and platform vendors that support game delivery, account systems, and technical operations.
- Identity verification, fraud prevention, and cybersecurity providers used to protect the platform and users.
- Customer support tooling providers used to manage and track requests.
- Professional advisers such as legal or auditing advisers where necessary and subject to appropriate confidentiality.
When sharing may occur
- To complete a transaction you request or to resolve payment disputes.
- To investigate suspicious activity, account takeovers, collusion, or bonus abuse.
- To respond to lawful requests, court orders, or other valid legal processes.
- In connection with a corporate change such as a merger, acquisition, or asset sale, subject to appropriate safeguards.
Where service providers process information on our behalf, we expect them to use the information only for the contracted purpose and to apply reasonable security measures.
Data Security
Potstrike Casino applies administrative, technical, and operational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, or loss. No system can be guaranteed to be completely secure, but we work to reduce risk through layered controls.
- Access controls and role-based permissions to limit who can access personal information.
- Security monitoring intended to detect unusual login patterns and suspicious activity.
- Encryption and secure transmission methods where appropriate for sensitive data flows.
- Operational processes for vulnerability management, incident handling, and staff access review.
You also play a role in protecting your account. Use a strong, unique password and avoid sharing login details with anyone.
Data Retention
We retain personal information for as long as needed to provide the services you request, maintain accurate records, resolve disputes, and meet legitimate operational needs. Retention periods vary depending on the type of information and why it was collected.
- Account and transaction records are typically retained to support account management, financial reconciliation, and dispute resolution.
- Verification materials may be retained to support identity checks, security reviews, and to demonstrate the basis for decisions about account status.
- Technical logs may be kept for security monitoring, troubleshooting, and fraud prevention, then minimised or deleted in line with operational need.
When information is no longer required, we take reasonable steps to delete it or de-identify it, unless continued retention is necessary for a legitimate purpose.
Your Rights
Your privacy choices matter. Depending on your circumstances and applicable privacy frameworks, you may have rights relating to your personal information. Potstrike Casino will consider requests in a reasonable manner and may ask for verification to protect your account and prevent unauthorised disclosure.
- Access: request a copy of certain personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of information where appropriate and where we are not required to retain it for legitimate purposes.
- Objection or restriction: ask us to limit certain processing in specific situations.
- Marketing preferences: opt out of promotional communications where offered, while still receiving essential service messages.
If you believe someone under 18 has provided personal information to Potstrike Casino, please contact us so we can review and take appropriate steps consistent with player safety and account security.
Third-Party Services
The Potstrike Casino website may include content, tools, or integrations provided by third parties, such as game content, payment interfaces, and analytics tools. These third parties may process information when you interact with their features.
Where you click links to third-party websites or use third-party tools, their privacy practices will apply to the information they collect. We encourage you to review relevant third-party privacy notices before providing information through external services.
- Game providers may receive technical identifiers necessary to deliver gameplay and maintain session integrity.
- Payment providers may process your details to complete deposits and withdrawals and to manage fraud and authorisation checks.
- Analytics tools may collect usage signals to help us understand site performance and user journeys.
International Transfers
Potstrike Casino operates using service providers and infrastructure that may be located in different countries. As a result, personal information may be processed outside Australia depending on the service used (for example, cloud hosting, payment operations, customer support systems, or cybersecurity tooling).
When we transfer or allow processing of personal information internationally, we take reasonable steps to ensure information is handled with appropriate safeguards. This may include contractual protections, access controls, and data minimisation practices designed to limit exposure.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, security practices, or operational needs. When we make updates, we will post the revised version on this page and adjust the effective date by reference to the posting time.
Continued use of Potstrike Casino after an update means you accept the revised Privacy Policy to the extent permitted by applicable rules. If you do not agree with changes, you should stop using the services and consider closing your account.
Contact Information
If you have questions about this Privacy Policy or how Potstrike Casino handles personal information, you can contact our support team at [email protected].
Last updated: